JOB SUMMARY:

We are seeking a highly organized and personable Customer Care Coordinator to join our Property Management team. In this role, you will be the first point of contact for our clients, handling phone and online inquiries while providing exceptional customer service. You will also play an important role in the management of contracts, ensuring smooth property onboarding, assigning inquiries to the appropriate departments, and working closely with teammates to ensure timely responses. Additionally, you will assist with various other tasks as needed to support the team and enhance the overall tenant and client experience.

Key Responsibilities:

• Answer Inquiries: Respond promptly to phone calls and online inquiries from tenants, property owners, and prospective clients, ensuring clear and helpful communication.
• Timely Response Management: Ensure all inquiries are addressed within an appropriate timeframe and that follow-ups are completed as necessary.
• Assign Inquiries: Direct and assign inquiries to the appropriate internal departments or team members, ensuring the right person handles each matter for a quick and efficient resolution.
• Collaborate with Teammates: Work closely with colleagues and departments to ensure a timely response to all inquiries and that customer service standards are met.
• Contract Administration: Administer the signing of rental agreements and ensure all necessary documentation is accurately completed and filed.
• Property Onboarding: Enter new rental properties into the rental management system, ensuring all details are correct and up-to-date.
• Database Management: Maintain accurate records for clients, tenants, and properties in our rental management system.
• Customer Support: Assist clients and tenants with questions related to property management services, policies, and procedures.
• Additional Duties: Provide administrative support to the property management team as required, including handling various operational tasks and assisting with property-related documentation.

Qualifications:

• High school diploma or equivalent required; post-secondary education in business or a related field is a plus.
• Prior experience in customer service, administrative support, or property management is required.
• Strong verbal and written communication skills.
• Proficient with computers and office software (Microsoft Office Suite, Google Applications); experience with property management software is an asset.
• Ability to work well independently and as part of a team.
• Strong attention to detail and organizational skills.
• Excellent time management skills with the ability to manage multiple tasks and priorities effectively.
• Professional demeanor and a strong commitment to customer service.

Working Conditions:

• Full-time, Monday to Friday with potential for occasional additional hours, depending on the need of the business.
• Office-based role

Job Type: Full-time
Pay: $18.85-$19.32 per hour
Expected hours: 40 per week

Benefits:

• Casual dress
• Disability insurance
• Life insurance
• Vision care

Schedule:

• Monday to Friday

Work Location: In perso

• Answer Inquiries: Respond promptly to phone calls and online inquiries from tenants, property owners, and prospective clients, ensuring clear and helpful communication.
• Timely Response Management: Ensure all inquiries are addressed within an appropriate timeframe and that follow-ups are completed as necessary.
• Assign Inquiries: Direct and assign inquiries to the appropriate internal departments or team members, ensuring the right person handles each matter for a quick and efficient resolution.
• Collaborate with Teammates: Work closely with colleagues and departments to ensure a timely response to all inquiries and that customer service standards are met.
• Contract Administration: Administer the signing of rental agreements and ensure all necessary documentation is accurately completed and filed.
• Property Onboarding: Enter new rental properties into the rental management system, ensuring all details are correct and up-to-date.
• Database Management: Maintain accurate records for clients, tenants, and properties in our rental management system.
• Customer Support: Assist clients and tenants with questions related to property management services, policies, and procedures.
• Additional Duties: Provide administrative support to the property management team as required, including handling various operational tasks and assisting with property-related documentation