Customer Care Coach at Serenity Mental Health

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jun, 26

Salary

0.0

Posted On

29 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Positive Attitude, People-Focused, Clear Communication, Calmness, Supportiveness, Goal Setting, Habit-Building, Journaling, Gratitude Exercises, Tracking Progress, Record Keeping

Industry

Mental Health Care

Description

Customer Care Coach Want to Help People Move Forward? Join Serenity. Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and hopeful in their personal growth. We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments. No Specialized Background Required — We’ll Train You You bring the attitude and experience. We’ll provide the training. If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit. What You’ll Do as a Customer Care Coach In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well-being. Your day-to-day may include: Working one-on-one with individuals throughout the day Guiding participants through scheduled sessions using specialized program tools and technology (training provided) Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building Preparing daily plans to help participants get the most value from each session Tracking progress and updating internal records so the team stays aligned Creating a calm, welcoming environment where people feel comfortable and assisted. What You Need 2+ years of full-time professional experience demonstrating reliability and strong work ethic Strong interpersonal skills with a naturally positive, people-focused attitude Clear communication skills both in person and in writing Ability to remain calm and supportive in fast-paced environments Willingness to learn, grow, and accept feedback Why People Love Working at Serenity Meaningful Work - Help people make positive progress. Competitive Pay + Growth Opportunities Great Benefits: 90% employer-paid medical, dental, and vision coverage 10 PTO days (15 after the first year) + 10 paid holidays each year 401(k) retirement program Who We Are Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly impacts the customer. By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress. Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.

Responsibilities

The Customer Care Coach will work one-on-one with individuals, guiding them through structured sessions using specialized program tools and technology provided during training. Daily tasks involve helping participants stay motivated through simple practices like journaling and goal setting, while also preparing daily plans and tracking progress in internal records.