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Customer Care Collections Associate at NTT DATA

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Attention To Detail, Problem Solving, Insurance Knowledge, Professionalism, Team Collaboration, Office Support, Administrative Skills, Clerical Skills, Accuracy, Accountability, Windows PC Applications, Service Standards, Call Handling, Policy Information, Claims Handling

Industry

IT Services and IT Consulting

Description

In these roles you will be responsible for: • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers. • Ensuring customer satisfaction and strive to meet service standards. • A typical day will likely involve fielding between 75 to 100 calls. • Communicating effectively and professionally with both internal and external customers to resolve questions and issues.• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team. • Collaborating with management or other team members as appropriate to proactively address service issues and concerns. Required Skills for this role include: • At least 1 year of experience in a professional/office related environment (i.e. office support, administrative, clerical, customer service) that required you to work regularly scheduled shifts. • At least 1 year of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. • 6+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product. • 6+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.• An education level of at least a high school diploma or GED Preferences. Preferred Skills include: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims"

Responsibilities

The Customer Care Collections Associate will provide front-line phone customer service to policyholders and internal customers, ensuring customer satisfaction and resolving issues. A typical day involves handling 75 to 100 calls while maintaining knowledge of insurance products and processes.