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Customer Care Consultant-Buyenzi Outlet at KCB Group

Perm, Perm Krai, Russia -

Full Time

Start Date

Immediate

Expiry Date

04 Aug, 26

Salary

0.0

Posted On

06 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Cross Selling, Revenue Collection, Customer Education, Account Management, Problem Solving, Interpersonal Communication, Networking, Business Relations, Risk Mitigation, Reporting, Customer Feedback Analysis

Industry

Banking

Description

1. KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10 * Contribute to customer relationship management in order to enhance business growth through cross selling, revenue collection and cost management as well as drive customer education. * Support internal customer service at the branch e.g SFT, SSP, Product Knowledge etc. * Managing the account opening process and updating of customer details. * Capture, Analyze, resolve and escalate customer feedback within defined TAT. * Provide ideas on service improvements to Customer Service Managers/Branch Manager to improve service delivery. * Ensure seamless coordination of banking hall activities. * Adherence to all relevant procedures and processes in order to mitigate against risks. * Ensure timely submission of relevant reports. 2. MINIMUM POSITION QUALIFICATION REQUIREMENTS * A university degree preferably in a business-related field. * At least one (1) year experience in one of the following areas: Sales and Customer Service or equivalent similar experience. * Excellent interpersonal and communication skills with the ability to network and develop strong business relations. * Strong customer focus, the ability to analyze and solve problems, think creatively and innovate. * Flexible, resilient, energetic and dynamic. * Ability to work under pressure and meet short deadlines.

Responsibilities

The role focuses on enhancing business growth through customer relationship management, cross-selling, and revenue collection. It also involves managing account openings and resolving customer feedback to ensure service excellence.