Customer Care Consultant (CCC)/ Senior CCC (One-Stop Info and Service Centr at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Digitalisation Support, Interpersonal Skills, Communication Skills, Team Player, Microsoft Office, Initiative, Work Under Pressure, Stakeholder Management

Industry

IT Services and IT Consulting

Description

[What the role is] The One-Stop Information and Service Centre (OSISC) serves the hawkers in stall tenancy matters, manages the outsourced service centres and kiosks, leverages service technology and supports customer digital adoption. [What you will be working on] As a Customer Care Consultant (CCC)/ Senior CCC, you will be responsible to carry out the full spectrum of customer service duties. You will get to meet people from all walks of life and be part of a dynamic team in handling walk-in customers and feedback from customers at the Customer Service Centre. You will also support the digitalisation efforts of the centre and be involved in service-related projects. [What we are looking for] Job Requirements: Pleasant disposition and positive attitude. Experience in frontline Customer Service will be an added advantage. Service-Oriented. Team player with good interpersonal and communication skills. Possess initiative and ability to work under pressure. Proficient with Microsoft Office. Able to work in a fast-paced and dynamic environment Able to manage multiple priorities and stakeholders at the same time As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment. Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The role involves carrying out the full spectrum of customer service duties, including managing walk-in customers and feedback at the service center, while also supporting digitalization efforts and participating in service-related projects.