Job Title:
Customer Care Consultant
Job Description
The Advisor II, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.

CONCENTRIX IS DEDICATED TO CREATING AN INCLUSIVE AND SUPPORTIVE WORK ENVIRONMENT THAT VALUES DIVERSITY IN ALL FORMS. AS AN EQUAL OPPORTUNITY EMPLOYER, WE INVITE APPLICATIONS FROM PEOPLE OF ALL CULTURES, ABILITIES, BACKGROUNDS, AND PARTICULARLY FROM FIRST NATIONS COMMUNITIES. OUR COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION ENSURES THAT ANY NECESSARY ADJUSTMENTS DURING THE RECRUITMENT PROCESS ARE ACCOMMODATED, WE INVITE YOU TO DISCUSS ANY NECESSARY SUPPORT OR ADJUSTMENTS YOU MAY NEED DURING THE RECRUITMENT OR EMPLOYMENT PROCESS, ASSURING THAT SUCH NEEDS WILL NOT IMPACT HIRING DECISIONS.

Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
English
Time Type:
Full time
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JOIN CONCENTRIX ROBINA – WHERE PURPOSE AND PASSION CONVERGE

• Start date: 7th of October 2025
• Hours: Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)
• Training: 4 weeks of paid, hands-on training to set you up for success
• Pay: $28.12/hr + 12% super + penalty rates
• Location: Full-time onsite at our buzzing Robina delivery centre (right next to Robina Town Centre!)
  Are you ready to elevate your customer service skills and make a significant impact? At Concentrix, we believe in creating meaningful interactions, not just answering calls. We are seeking individuals who are passionate, empathetic, and eager to make a difference in the lives of others.
  Customer Care Consultant - Contact Centre who want to be part of a team that’s transforming the superannuation experience — one conversation at a time. You’ll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.

WHAT YOU’LL BE DOING?

• Serve as the primary contact for members, offering clear and compassionate guidance on superannuation.
• Provide personalized support through various channels, including voice, web chat, apps, and social media.
• Navigate multiple systems and knowledge bases with ease.
• Maintain confidentiality and professionalism while being approachable and positive.