AN EXCITING SUPPLY CHAIN CAREER AWAITS

We are expanding our team and are in search of a dynamic Customer Care Consultant to help fuel our growth within Australias rapidly evolving 4th Party Logistics (4PL) sector. This role offers the chance to engage with one of the fastest-growing categories in Australian logistics, providing substantial opportunities for career advancement.

THE ROLE:

The Customer Care Consultant will play a crucial role in delivering excellent customer service and support to cora’s clients. This role serves as the primary point of contact for addressing inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong communication skills, problem-solving abilities, an empathetic mindset and an understanding of logistics and supply chain management.

THE SUCCESSFUL CANDIDATE WILL BE RESPONSIBLE FOR:

• Building and maintaining strong relationships with our customers and suppliers
• Managing inbound customer calls and email enquiries including pickups, tracking, POD and quote requests
• Liaise with our suppliers to effectively resolve issues in a timely manner
• Work closely with other members of the Customer Care and Customer Experience teams to create solutions for critical customer issues
• Proactively manage critical shipments for major customers
• Effectively utilise the company CRM to ensure all correspondence is entered accurately and updated consistently
• Escalate critical issues internally to the Customer Care Lead and/or relevant Customer Success Manager