Customer Care Consultant – Intern

at  GE Healthcare

JOB DESCRIPTION SUMMARY

In this role, you will be acting as first level support in Healthcare Digital Helpdesk for B2B customers. The employee will deliver first level support to our customers using case management tool and its capabilities. He/She will also do other activities related to Digital solutions provided by GE Healthcare.

QUALIFICATIONS/REQUIREMENTS

• Suitable for example to Master’s or Bachelor’s student in IT
• Capable to work around the year in office hours (Exact working time will be agreed with the selected candidate, GE will be flexible what it comes to studies in case a student is selected)
• Willingness to learn and grow in the role
• Good communication skills and willingness to call customers to get additional information to cases.
• Willingness to actively take responsibilities of tasks in hand
• Fluency in Finnish language
• Fluency in English language

• Monitor incoming incident cases and service requests
• Do first level support to Digital solutions based on information in the cases
• Frequent customer communication about case status
• Escalate cases to experts when needed
• Cooperation over different functions within Healthcare Digital organization
• Do small IT and other tasks like configuration and coding system updates to Healthcare Digital solutions
• Help to maintain demo environment for Digital solutions