ABOUT US:

Barkwell Plumbing and Heating is one of the Southwest’s largest plumbing companies, based in Okehampton and serving major new build projects across Devon, Cornwall, and Somerset. With over 50 years of award-winning service, we pride ourselves on delivering excellent workmanship and outstanding customer care.

SKILLS AND EXPERIENCE:

• Strong organisational and administrative skills
• Ability to work effectively under pressure and meet deadlines
• Excellent communication and problem-solving abilities
• Attention to detail with a customer-focused attitude
• Ability to multitask and prioritise workload efficiently
• Basic IT proficiency
• Team player with a collaborative approach

We’re looking for a motivated Customer Care Coordinator to join our team and help deliver top quality aftercare support. Your key duties will include:

• Managing customer enquiries and providing timely, professional responses
• Coordinating aftercare work and liaising with site teams and customers
• Maintaining accurate records and updating the customer care database
• Helping to resolve issues promptly to ensure customer satisfaction
• Supporting the wider operations team with administrative tasks as needed