Customer care coordinator - Duty Free, FMCG at B&S Group

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Care Coordination, Order Processing, Escalation Management, Record Keeping, Logistics Coordination, Fulfillment Management, Team Supervision, ERP Systems, Customer Satisfaction, Process Improvement, Training, Mentorship, Communication Skills, Problem-Solving, Organizational Skills, Adaptability

Industry

International Trade and Development

Description

Company Description This is B&S B&S exists to make premium consumer goods available to everyone, anywhere. We believe that getting access to consumer products that bring joy and comfort into everyday lives, should be easy around the globe. Are you curious about who we are as an employer and our thoughts on diversity and inclusion? Click here to find more information! Job Description Customer Care Coordinator leads and supports the Customer Care team in providing exceptional service to both customers and the Sales team. This role focuses on overseeing smooth order processing, addressing escalated customer inquiries, maintaining accurate records, and facilitating timely logistics and fulfillment, along with managing the team of customer care specialists. The Coordinator ensures operational efficiency, fosters high customer satisfaction, and guarantees that all customer interactions are handled professionally and effectively. Key Responsibilities Supervise and support the Customer Care team in handling inquiries, order processing, and returns. Ensure team adherence to B&S ERP system procedures and provide guidance for system updates and refresher training. Act as a point of escalation for complex customer issues and ensure timely resolution. Collaborate with Sales, Logistics, and Supplier Order Management teams to address operational challenges. Maintain accurate and up-to-date records of customer interactions, orders, and feedback. Monitor order fulfillment and logistics processes to ensure timely delivery of products. Assist in generating reports and KPIs related to customer service performance and team productivity. Contribute to process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction. Provide training, mentorship, and guidance to junior Customer Care staff. Qualifications Bachelor’s degree in Business Administration, Business Management, or a related field. Previous experience in Customer Care or Customer Service Coordination; Duty Free experience is a plus. Excellent written and verbal communication skills, with strong customer service orientation. Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems. Strong leadership, organizational, and problem-solving skills. Ability to adapt to changing priorities and manage multiple tasks simultaneously. Additional Information We offer you Opportunity to work in a multinational company with a dynamic and diverse team. A collaborative work environment that encourages growth and professional development. Annual performance driven bonus and comprehensive benefits package. Other benefits as per UAE labour law A chance to develop your skills in a fast-paced, high-impact industry. Business Entity: B&S World Supply DMCC Segment: B&S World Supply (Dubai) Discipline: Sales & Purchase Cell Phone: +971 4 422 9065

Responsibilities

The Customer Care Coordinator leads and supports the team in delivering exceptional service by overseeing smooth order processing, handling escalated inquiries, and ensuring timely logistics and fulfillment. This role also involves managing the customer care specialists, ensuring operational efficiency, and maintaining high customer satisfaction.