BE THE FRIENDLY VOICE OUR CUSTOMERS CAN RELY ON!

Join our Customer Care team in Brandon as a Customer Care Co-Ordinator, where you’ll be the first point of contact for after-sales support and warranty requests. You’ll help customers, organise engineers, and ensure every query is handled professionally and efficiently.

ABOUT THE ROLE

We’re looking for a highly organised and proactive Customer Care Co-Ordinator to join our friendly team. You’ll play a vital role in supporting customers after they’ve purchased our products, handling after-sales enquiries and scheduling engineers to deliver excellent service.

KEY RESPONSIBILITIES

• Act as the first point of contact for after-sales enquiries and complaints via phone and email
• Liaise with customers to fully understand and define the scope of required work
• Log incoming requests and prepare job sheets for the After-Sales Engineers
• Schedule works for your allocated engineer teams, ensuring routes are planned efficiently
• Create materials lists and liaise with the factory/stores to ensure all parts are ready
• Order materials using our in-house system and chase outstanding items with the purchasing team
• Confirm engineer appointments with customers via phone and email
• Monitor job progress and keep customers informed of expected timelines
• Submit team KPIs to the Customer Care Manager as required
• Handle general administrative duties, including filing and taking messages