WE ARE FARMERS!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.
Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.
Workplace: Hybrid ( #LI-Hybrid ), Remote ( #LI-Remote )
Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.

JOB SUMMARY

• Implements plans to ensure short and long-range customer and agent satisfaction, growth and profitability.
• Directs and coordinates policy processing, revenue, expense and service goals to attain profitable growth and market penetration.
• Creates and drives strategy resulting in continuous improvement, operational excellence, and performance driven culture of the operation. Provides leadership facilitating satisfaction and retention of high quality employees.
• Responsible for meeting and exceeding contact center service level goals through effective motivation, training, and development of team members.
• Preferred locations for this role include Olathe KS, Phoenix AZ, Grand Rapids MI, or Dayton OH. If you are within 50 miles of a hub location, this role will be considered hybrid. This role may be open to virtual applicants based on thier skills and qualifications.

EDUCATION REQUIREMENTS

• Bachelors degree required. Masters degree MBA or similar advanced degree in business preferred.

EXPERIENCE REQUIREMENTS

• Four years of experience in a contact center or other customer service oriented environment including two years in a leadership role required. Minimum six years of business experience required.
• 5-7 years of call center leadership experience in P&C Insurance Industry highly preferred for external applicants.
• Experience translating greater strategy to team members.
• Ability to effectively present and communicate to leadership and others across the line of business.
• Effective leadership and analytical skills preferred.
• Preferred experience: Minimum of 1 year in SO Strategy and Process Manager (SPM), or 2 years SO Strategic Execution and Change Manager (SECM), or successful completion of a developmental assignment in a leader of leader role.

Please refer the Job description for details