Customer Care & Ecommerce Manager

at  Leah Alexandra Jewelry

Leah Alexandra Jewelry is seeking a full-time Customer Care & E-Commerce Manager to join our Vancouver team! Applicants must have a strong background in retail and/or customer service and be able to work well under pressure while multitasking. Working alongside the Studio Assistant, this individual will be responsible for day-to-day web order fulfillment. They will also be responsible for completing customer care related tasks and for taking care of e-commerce related tasks.
This position is instrumental in the daily web order operations at our Mount Pleasant Studio. The individual will assist with incoming customer inquiries through the general inbox. They must provide exceptional customer service to each and every one of our customers. The ideal candidate works well under pressure to handle meeting tight deadlines for web order processing and is confident multi-tasking their varied responsibilities.

QUALIFICATIONS

Minimum 1 year of experience in a fast-paced retail environment/ customer facing position
Experience with Shopify is an asset
Excellent oral and written communication
Exudes a calm and collected demeanour with a natural ability to problem solve and resolve customer issues as they arise.
Ability to multitask and manage time efficiently
Interest in jewelry, fashion and social media
Creative, forward-thinking and self-motivated.
Must possess a positive attitude and an adaptable nature.
Attention to detail

Education:

• Secondary School (preferred

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)
• E-commerce: 1 year (preferred

E-COMMERCE RESPONSIBILITIES

Works closely with the Creative Content Manager to complete tasks related to our e-commerce platform such as writing descriptions and providing measurements for new products, uploading new collections to the website, updating product information as necessary and re-merchandising the website.
This position is full-time.

Work Remotely

• No

Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Store discount

Schedule:

• 8 hour shift
• Day shift

Education:

• Secondary School (preferred)

Experience:

• Customer Support & Client Services Occupations: 1 year (preferred)
• E-commerce: 1 year (preferred)

Work Location: In perso