Witbe is the leader in Quality of Experience (QoE) test & monitoring. This means that our technology is able to control any device — PC, smartphone, tablet or STB — to measure the Quality of Experience of any digital service: telephony, web, and most importantly, video! We do so with an award-winning approach, based on robots, which can replicate any end-user behavior.
Since our foundation in 2000, we have continuously grown, and we are now proud to be trusted by more than 300 customers in 58 countries. In 2016, we went public on the Euronext Growth French market (ALWIT.PA), which allowed us to develop the company even further. Today, we have offices all around the world, including locations in Paris, New York, San Francisco, Denver, Phoenix, Montreal, London, and Singapore. Broadcasters, operators & app developers, all rely on Witbe robots to ensure flawless services!
The team is currently looking for new talents. If you’re eager for new challenges & technological innovations, you’ve come to the right place!
We offer the Customer Care & Support Engineer position. You will participate in the deployment of Witbe technologies with our customers within the Operation team.

Witbe technologies measure availability, performance and integrity:

• Multiscreen applications on mobiles, tablets and Set Top Box (STB),
• Interactive applications on STB
• Desktop applications

As such, your missions will focus on the following points:

• Support the deployment of Witbe products
• Develop and validate measurement scenarios according to specifications (via graphical interfaces or in Python)
• Set up customer-specific dashboards and reports presenting the results of Witbe measurements (XML/Xpath technologies)
• Provide documentation and support on the scenarios developed

• Level 1 and 2 support for Witbe products and their integration into client environments

Rigorous, autonomous, quality oriented

• Curious with a taste for new technologies
• Windows, Linux Centos, iOS, Android, Witbe Technologies
• Languages: knowledge of a scripting or development language (Python type) and HTML
• Experience with UNIX/Linux system administration
• Knowledge of network communication protocols (such as TCP/IP, IPsec, routing protocols, etc.) require

2+ year

Please refer the Job description for details