Customer Care Executive - Ahmedabad at Rentokil Initial Group

Ahmedabad, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

12 Sep, 26

Salary

0.0

Posted On

14 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contact Management, Customer Retention, Renewal Management, Complaint Resolution, Up-selling, Data Analysis, Lead Generation, Account Management, Portfolio Management, Stakeholder Collaboration

Industry

Environmental Services

Description

Designation - Customer Care Executive Location - Ahmedabad Qualification - Any Graduate Experience - 0 - 2 years About Rentokil PCI Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com About the Role: ● The Customer Care Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Should be able to set the targets for the renewals based on the monthly portfolio ● To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling ● Compliant Management- To identify & resolve the customers' complaints within the specific timelines ● Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts ● To provide recommendations & suggestions to the branch for improvement ● Conduct regular reviews & terminate the non-revival accounts ● Should be able to analyse data and over the challenging areas to improve month-on-month performance. ● Should be able to share the monthly dashboard with the analysis and recommendations Key Result Areas: ● Managing Residential & Commercial Renewals ● Deliver budgeted profit through Price Increase ● Lead Generation and self conversion ● Customer Retention Interested candidates can email at - alfeeya.siddiqui@rentokil-pci.com Contact - 9322881417

Responsibilities

The role focuses on managing customer contacts to strengthen relationships and ensure high retention rates. Key duties include handling renewals, resolving complaints, and driving revenue through price increases and up-selling.