Customer Care Executive (Assistant Sales Engineer) at SGS

Teluk Panglima Garang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales Support, Account Management, Documentation, Interpersonal Skills, Mandarin Proficiency, English Proficiency, Debt Collection, Conflict Resolution, Collaboration, Time Management, Problem Solving

Industry

Professional Services

Description

Company Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description Interact with customer via inbound telephone calls to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer interactions, details of inquiries, complaint or comments as well as actions taken. Assist Section Head / Sales team follow up on business prospect. Timeliness and accuracy on handling business inquiries as per Quality System KPI. Build and foster collaboration with internal teams involved in service delivery. Build and proactively manage trust relationships with Key Accounts. Go beyond clients' core business to identify new opportunities. Be abreast of SGS new products and services and propose them to customers as appropriate. Assist on Debtors collection to meet DSO target. At all times, comply with SGS Code of Integrity and Professional Conduct. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Qualifications Minimum educations STPM, Diploma or others. Minimum 5 years’ experience in documentations and well understand standard operating procedure. Good interpersonal skill and with good track record in the company. Has positive attitude to learn. Fluent in spoken Mandarin; written proficiency is an added advantage Additional Information Additional Requirements Show interest in company’s success. Able to coordinate and motivate. Able to understand and speak basic English and national language. Good communication and interpersonal skills. Able to build trust, respect and confidentiality. Acts quickly and decisively; able to make tough calls. Creative and Innovative Teamwork. Integrity.

Responsibilities

Handle inbound customer inquiries and process transactions while maintaining high service standards and productivity. Support the sales team by following up on business prospects, managing key accounts, and identifying new business opportunities.