Customer Care Executive - Call Centre - Vikhroli at Rentokil Initial Group

Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attentiveness, Excellent Telephone Skills, Clear Communication Skills, Positive Language, Time Management Skills, Good Typing Speed, Good Interpersonal Skills, Data Analysis

Industry

Environmental Services

Description

About the Role: ● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention. ● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: ● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. ● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS ● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority ● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived. ● Needs to achieve monthly sales collection targets Key Result Areas: ● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month) ● Ensure to maintain CRM quality standards in each customer communication. ● Adhere to the benchmark & SOP prescribed in the training. ● To Provide accurate information to all callers & resolve queries raised during the calls Competencies (Skills essential to the role): ● Attentiveness. ● Excellent telephone skills ● Clear communication skills ● Ability to use positive language. ● Time management skills and Good Typing speed ● Good interpersonal skills and ability to work with internal & external team ● Data Analysis Educational Qualification / Other Requirement: ● Graduation ● Liking for Telesales Role Type / Key working relationships: ● Individual Contributor ● Internal team ● External stakeholders What can you expect from RPCI? ➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in: ● Service ● Relationships ● Teamwork ● Responsibility DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Responsibilities

The Customer Care Executive is responsible for managing customer contacts to strengthen relationships and ensure retention. This includes handling complaints, providing solutions, and coordinating with branches for issue resolution.