Posting Start Date: 15/11/2024
Job Description:
Header
NUS-ISS is seeking a Customer Care Executive to join our team and ensure exceptional customer service across all interactions. This role involves handling customer inquiries via phone, email, and in-person visits, managing the reception area, and conducting telemarketing activities. You will be a key part of our commitment to providing excellent service to all clients and visitors.

JOB DESCRIPTION

• Respond to phone, email, and walk-in inquiries professionally and accurately.
• Provide information about the programs and assist with registration.
• Manage the reception area, warmly welcoming and assisting all visitors.
• Conduct telemarketing and calls to promote programs and maintain prospect records.
• Maintain accurate records of customer interactions and update databases.

QUALIFICATIONS

• Degree in Business, Communications, Digital Marketing, or a related field.
• Prior experience in customer service or telemarketing is preferred.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and CRM software.
• Positive, customer-focused attitude with strong interpersonal skills.
  More Information
  Job Requisition ID : 27033

Please refer the Job description for details