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Customer Care Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Call Handling, Complaint Handling, Customer Service, Coaching, Supervision, Problem Solving, Communication, Presentation, Frontline Experience, System Navigation

Industry

Software Development

Description

Responsibilities o Handle inbound and outbound call activities in Contact Centre o Especially deal with demanding customers and complainants by supervising the communication process between such customers and internal call agents. o Plan and suggest the strategy to deal with complicated and complaint cases. o Execute the solution with call agents or may require calling the complainants on your own. o Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication. o Other special tasks as assigned from Supervisor/ Manager Requirements o DSE or above o At least 5 years Customer Service experiences and 2 years in complaint handling o Strong MPF and related knowledge o Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customerso Familiar with checking customer profile with back-office system o Good problem solving skills o Fluent in English and Mandarin

Responsibilities

The role involves managing inbound and outbound calls, specifically handling demanding customers and complaints by supervising agents and developing resolution strategies. This includes executing solutions and providing one-on-one coaching to a call center sub-team.