Customer Care Executive at iomart

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Apr, 26

Salary

28000.0

Posted On

22 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Renewals, IT, Technology, Communication, Problem Solving, Relationship Building

Industry

IT Services and IT Consulting

Description

What you'll be doing: Iomart is a leading UK provider of cloud hosting, data centre, and managed services, supporting businesses with secure and reliable technology solutions. Customer experience is at the heart of Iomart, and every role plays a part in helping customers succeed. Easyspace is part of the Iomart Group and provides web hosting, domain, and cloud services to individuals and businesses looking to get online and grow. Easyspace operates across three brands, offering a range of flexible solutions. In the Customer Care Exec role, you’ll support customers across the Hosting UK brand, handling a mix of renewals and customer care activities, including: Managing customer account renewals Responding to general enquiries Handling billing and payment queries Supporting customers with complaints and questions Managing support tickets Communicating with customers via live chat, email, and telephone Alongside this, you’ll work closely with the Renewals Team, meeting renewal targets and identifying opportunities to grow customer accounts by recommending the right products and services in a helpful, customer‑focused way. We want to hear from you if you: Have experience in sales or renewals – this is great to have, but not essential Bring customer service experience and genuinely enjoy helping people Are interested in building a future career in sales Have a friendly, positive attitude and enjoys building relationships Have an interest in IT and technology, with curiosity to learn more What's in it for me? Salary £24,000-£28,000 DOE + Uncapped Commission + Benefits Who you'll be doing it for: Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services Over 600 skilled professionals and turnover over £143m Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors What to do next: Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Responsibilities

In the Customer Care Executive role, you will manage customer account renewals and respond to general inquiries. You will also handle billing queries, support customers with complaints, and communicate via live chat, email, and telephone.