Job Description

Roles & Responsibilities

1. Handle customer calls, WhatsApp messages, and inquiries professionally.
2. Receive and coordinate customer orders and requests.
3. Follow up with customers regarding orders, deliveries, and service requirements.
4. Maintain accurate customer records and update customer information.
5. Coordinate with the sales, delivery, and operations teams to resolve customer issues.
6. Handle customer complaints and provide appropriate solutions.
7. Make follow-up calls to existing and potential customers.
8. Maintain daily reports and records of customer interactions.
9. Inform customers about offers, promotions, and available services.
10. Ensure timely communication and excellent customer service.
11. Perform other customer-support and coordination duties as required.

Desired Candidate Profile

1. 0–3 years of experience in customer care, customer service, telecalling, sales coordination, or a related field.
2. Fluent in English, Malayalam, and Hindi.
3. Good verbal and written communication skills.
4. Pleasant and professional telephone manner.
5. Basic computer knowledge and ability to use MS Office/Excel.
6. Good follow-up and coordination skills.
7. Ability to handle customers patiently and professionally.
8. UAE experience is an advantage but freshers are also welcome to apply.