REQUIREMENTS

• Proven experience in order processing, sales support, or a similar administrative role.
• Experience working with ERP or CRM system
• Excellent IT skills with competent use of Microsoft Office.
• Ability to prioritise urgent and important work over non urgent or important tasks.
• Strong organisational and time management skills with the ability to prioritise tasks effectively.
• Excellent attention to detail and a high level of accuracy in data entry and documentation.
• Confident communicator with strong written and verbal communication skills.
• Customer-focused with a proactive approach to problem-solving and issue resolution.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to cover for other team members when on leave or to relieve excessive workloads.
• Happy to work to tight deadlines.
• Excellent written and verbal communication skills
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

A BIT ABOUT THE ROLE..

We’re excited to offer an opportunity for a Customer Care Executive to join our team. In this role, you’ll play a key part in managing the end-to-end order lifecycle, working closely with both internal stakeholders and external customers. We’re looking for a detail-oriented, proactive individual who can help ensure smooth, efficient operations and deliver an outstanding customer experience.

RESPONSIBILITIES

• Accurately create and process customer orders within the system, verifying stock availability and aligning delivery dates with lead times.
• Follow up with clients and the sales team to obtain any missing details that may delay order processing (e.g., upholstery selections, official/amended purchase orders).
• Generate and manage sample orders as requested.
• Perform stock checks for customer orders and internal departments.
• Raise new part requests and complete order entries once goods are received.
• Send out Sales Acknowledgements for all confirmed orders.
• Proactively contact customers on a weekly basis to confirm readiness for delivery; coordinate with the workshop and delivery team as needed.
• Collaborate with the Purchasing team to obtain and update product lead times.
• Liaise with the Workshop and Delivery teams to coordinate production and dispatch schedules resolving any amendments or delays.
• Request and set up new customer accounts, working closely with the Finance department to establish credit limits.
• Ensure all paperwork and system records related to orders are accurate and up to date.
• Resolve customer issues by identifying problems and implementing effective solutions.
• Provide additional order processing support during peak periods or when covering team holidays.
• Actively contribute to process improvement initiatives by identifying inefficiencies and suggesting enhancements.
• Answer incoming calls, take messages, and provide occasional reception support including handling post and welcoming visitors.
• Respond to client enquiries directly or refer them to the appropriate internal or external team members.
• Perform a variety of administrative tasks to support the Sales Team and other internal departments.