Customer Care Executive at Rentokil Initial Group

Adelaide, South Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Customer Retention, Relationship Building, Liaising, Outgoing Calls, Contract Drawing, Processing Purchase Orders, Planning, Booking, Enquiry Processing, Conflict Resolution, Attention To Detail, Organisational Skills, Computer Skills, Working Under Pressure, Multi-tasking

Industry

Environmental Services

Description

We are looking for a Customer Care Executive to join our team in Adelaide on a full-time permanent basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence. This roles primary function is retaining customers and building long term relationships. The core responsibilities in this role include: Providing support to national and key clients Drawing up contracts for services offered Processing purchase orders Planning and booking technician jobs for smooth client service Liaising with customers on a daily basis Processing enquiries efficiently and pro-actively resolving client issues Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables Make outgoing calls to our existing client database to promote our products and services The successful candidate will have Previous working experience in a similar role (customer service/ administration/ account management) Is experienced in customer retention High attention to detail and excellent organisational skills Excellent customer service skills Intermediate computer skills Complaint handling and conflict resolution skills Ability to work under pressure, multi-task, and work autonomously Outstanding verbal and written communication skills Love working in a team environment ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume. Rentokil Initial Employee Testimonials "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington Client Retention Manager

Responsibilities

The primary function of this role is retaining customers and building long-term relationships by providing support to key clients, drawing up service contracts, and planning technician jobs. Core duties also involve daily customer liaison, processing enquiries, resolving client issues, and making outgoing calls to promote products and services.