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Customer Care Executive at Rentokil Initial Group

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

24 Sep, 26

Salary

0.0

Posted On

26 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Retention, Upselling, Cross-Selling, Customer Support, Conflict Resolution, Google Applications, Multi-tasking, Analytical Thinking, Communication Skills

Industry

Environmental Services

Description

Account Management Serve as the primary contact for assigned customer accounts. Build and maintain strong, long-term relationships with customers via F2F interaction. Understand customer needs, business goals, and challenges to provide appropriate solutions. Conduct regular follow-ups and account reviews to ensure customer satisfaction. Customer Retention Monitor customer engagement to identify retention risks. Proactively address concerns and resolve complaints to prevent churn. Gather customer feedback and recommend improvements to services and processes. Maintain high levels of customer satisfaction and loyalty. Upselling& Cross-Selling Identify opportunities to upsell additional products, services, or upgrades. Customer Support & Administration Respond to customer inquiries via phone, email, chat, or other channels. Follow up on contract renewals, negotiate on Price Increases, service package and other account related activities. Maintain accurate customer records in our in-house system Ensure compliance with company policies and service standards. Customer Service, Call Centre and Sales Administration experiences preferred Proficient in Google Applications and good computer/IT literacy No prior experience required (On-The-Job training will be provided) Positive communication skills and customer service-oriented Good work ethic standards, independent and a team collaborator High resilience and composure (Handle complaints and unpleasant customers) Strong multi-tasking, analytical and meticulous abilities Pro-active and adaptable in a fast-paced volatile environment 5 days work week - 8.30am - 5.45pm (After pass probation, you’ll be eligible for Friday hybrid work day) Located at McPherson Area, 10 min walk from Tai Seng MRT 16 days Annual Leave Annual Wage Supplement AWS Annual Salary Increment (performance based) In/ Out Medical &, Dental benefits, Insurance coverage

Responsibilities

Manage assigned customer accounts to build long-term relationships and ensure high satisfaction through regular reviews and support. Identify opportunities for upselling and cross-selling while proactively addressing concerns to prevent customer churn.