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Customer Care Executive at SEPLE
Kolkata, west bengal, India -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

12000.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

CRM, Customer Relationship Management, Communication Skills, Interpersonal Skills, Problem-solving, Attention to detail, Security systems, CCTV, Fire alarms, Biometric devices, Data management, Customer retention

Industry

Description
Job Title: CRM Executive Job Summary: We are seeking a dedicated and customer-focused CRM Executive to manage client relationships for our security products division. The role involves maintaining customer databases, ensuring timely follow-ups, handling inquiries, and coordinating with internal teams to deliver high customer satisfaction. You will be the key point of contact between the company and its clients for post-sales engagement and support. Key Responsibilities: Follow up with clients regarding Payment clearance, Product installations, AMC renewals, and service schedules. Handle customer complaints and ensure proper resolution by collaborating with the service team. Execute customer retention strategies including feedback collection and loyalty initiatives. Assist in generating service reminders, AMC proposals, and client communications. Prepare and present regular CRM reports (e.g., follow-ups, pending calls, customer satisfaction). Ensure all client data is recorded, accurate, and secure in the CRM database. Requirements Requirements: 0-3 years of experience in CRM, preferably in security systems or technical products. Good communication and interpersonal skills. Basic understanding of security products like CCTV, fire alarms, and biometric devices. Ability to manage multiple customer accounts with a focus on relationship building. Problem-solving mindset and attention to detail. Freshers can apply Benefits Salary-10000-12000 + PF + ESIC + Performance Bonus
Responsibilities
The CRM Executive will manage client relationships, handle inquiries, and coordinate with internal teams to ensure high customer satisfaction. Responsibilities include following up on payments, installations, and service renewals while maintaining accurate client databases.