CUSTOMER CARE EXECUTIVE at SGS

Klang City, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound Calls, Product Information, Transaction Processing, Inquiry Response, Data Recording, Sales Follow-up, Quality System KPI, Team Collaboration, Relationship Management, Opportunity Identification, Product Knowledge, Debt Collection, Integrity, Safety Compliance, Interpersonal Skills

Industry

Professional Services

Description

Company Description SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 98,000 employees, SGS operates a network of over 2,700 offices and laboratories around the world. Job Description Interact with customer via inbound telephone calls to provide information and assistance. Achieve productivity standards and goals while maintaining the highest level of customer service. Process transactions and reply to inquiries about products and services. Record customer interactions, details of inquiries, complaint or comments as well as actions taken. Assist Section Head / Sales team follow up on business prospect. Timeliness and accuracy on handling business inquiries as per Quality System KPI. Build and foster collaboration with internal teams involved in service delivery. Build and proactively manage trust relationships with Key Accounts. Go beyond clients' core business to identify new opportunities. Be abreast of SGS new products and services and propose them to customers as appropriate. Assist on Debtors collection to meet DSO target. At all times, comply with SGS Code of Integrity and Professional Conduct. Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements. Perform any other responsibilities as assigned by your reporting manager and/or Senior Management Qualifications Minimum educations STPM, Diploma or others. Minimum 5 years’ experience in documentations and well understand standard operating procedure. Good interpersonal skill and with good track record in the company. Has positive attitude to learn. Fluent in spoken Mandarin; written proficiency is an added advantage Additional Information Show interest in company’s success. Able to coordinate and motivate. Able to understand and speak basic English and national language. Good communication and interpersonal skills. Able to build trust, respect and confidentiality. Acts quickly and decisively; able to make tough calls. Creative and Innovative Teamwork. Integrity.

Responsibilities

The role involves interacting with customers via inbound calls to provide information and assistance, achieving productivity goals while maintaining high service levels, and processing transactions related to products and services. Responsibilities also include recording customer interactions, assisting sales follow-up, building internal team collaboration, and identifying new business opportunities.