CUSTOMER CARE EXECUTIVE - SHARED SERVICES (FTC)

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.
By 2030 we want to capture over another 1 billion consumers around the world. How? By creating products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.
Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.
If you want the Freedom to go Beyond, we’ll see you at L’Oréal.
Our Corporate Division supports the 4000+ strong workforce in L’Oréal UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward.
We embrace our entrepreneurial spirit in everything we do, always challenging ourselves to new ways of doing things. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.
Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

WHO WE ARE

L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
Our Corporate Division supports the 4000+ strong workforce in the UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward. Our founder Eugène Schueller once said that “a company is not walls and machines, it’s people, people, people”. Joining our corporate teams means joining the world leader in beauty, at the cutting edge of innovation. But above all, it means becoming part of a team of talented and inspiring people.

• Order to Cash Management – Manage the order to delivery cycle for your customers ensuring orders are processed right first time with maximum service and any issues are resolved to ensure customers receive a perfect delivery. Responsibility for any communication during the process and query management post-delivery, root causing to prevent repeat issues.
• Relationship Management – Manage the relationship with key internal stakeholders to drive best in class customer service & collaboration internally. This could involve attending meetings with various functions to build up collaborative relationships and share best practice.
• Drive Continuous Improvements – Focus on improving efficiencies within the current ways or working and identify what opportunities there are to drive continuous improvement whilst maintaining the level of service required.
• Work toward Individual and Team Goals – Be part of and actively contribute to a highly motivated teams; able to work both independently and as part of the team on both short- and long-term goas.
• Ensure Quality and Efficiency, through the following of processes, in Service Level agreement and by following the evolution of internal and external customer care norms, compliance with the Group policies, and any external standards.
• Be a group tool user – subject to the relevant training, promoter of best practice, a functional and end user tester and user documentation, etc