As a Customer Care Expert at Wix, you’ll be the trusted guide for our users, helping them achieve their goals and resolve issues while growing online. You’ll provide high-quality support using a mix of product knowledge, problem-solving, and AI-powered tools across phone, chat, and email.

REQUIREMENTS

• A customer service professional with at least 2 years of experience working in a client-facing role.
• You have a strong emotional intelligence and the ability to navigate complex customer needs with empathy and professionalism.
• You find meaning and pleasure in helping others succeed and are curious to know what really drives users.
• You have strong critical thinking skills and ability to maintain focus and productivity during extended periods.
• You can maintain composure and exercise sound judgment under routine work pressures.
• You hold yourself to high-performance standards, and work to improve constantly and are confident about taking responsibility and ownership.
• You’re passionate about new technologies like AI and always eager to learn more.
• You thrive in a fast-paced, dynamic environment with the ability to handle multiple user interactions (back-to-back, if needed also simultaneously) and look at change as an opportunity to grow.
• You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
• Bonus points if you have experience in tech, SaaS, or internet companies.

Please refer the Job description for details