Customer Care I at WC Bradley Char Broil

Scottsdale, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Troubleshooting, Communication, Multitasking, Problem solving, Phone etiquette, Email communication, Order processing, Product knowledge, Conflict resolution, Professionalism, Empathy

Industry

Consumer Goods

Description

Thank you for your interest in joining W.C. Bradley Co.!We're excited you're here. Our application system is intuitive and easy to use, and we look forward to learning more about you as you complete your profile and submit your application. Good luck, and thank you again for applying! Job Summary Customer Care Experts help troubleshoot and resolve our customers’ issues to get them back to grilling for their friends and family! Each issue is different, and we are looking for you to personalize your approach to assist each customer’s unique issue. You will be challenged to quickly think and respond to customers who may have a variety of questions and circumstances. Applicants must be comfortable speaking on the phone for long periods of time and be able to communicate in a professional manner through e-mail and any other written means, as needed. We are looking for applicants with a great attitude and that are looking to create a World Class customer experience! Duties and Responsibilities • Maintaining a positive, empathetic, and professional attitude toward customers • Responding promptly to customer inquiries • Communicating with customers through various channels • Acknowledging and resolving customer concerns • Knowing Dansons products inside and out so that you can answer questions and educate our customers about their grill • Processing orders using our tools • Communicating and coordinating with colleagues daily • Providing feedback on the efficiency of the Customer Care process to help drive improvement • Ensure customer satisfaction and provide professional customer support each day • Have fun and be part of our winning team Qualification Requirements Minimum Education: High school diploma Minimum Experience: Basic knowledge of pellets grills preferred, but not required Knowledge, Skills and Abilities High school diploma Ability to stay cool under pressure Comfortable using computers and multitasking Experience delighting customers on the phone Flexibility to work any shift 10 ½ hour shifts available based on needs 8 ½ hour shifts for most team members Some Holidays required to ensure customers are taken care of Some Weekends may be required Regular and Predictable attendance Ability to work in a constant state of alertness Ability to work cooperatively with co-workers Physical Requirements Represents the appropriate physical requirements of the job in the course of the work. For employment within the United States, the W.C. Bradley Co. uses E-Verify to confirm the employment eligibility of all newly hired team members. To learn more about E-Verify, including your rights and responsibilities, please visit the U.S. Citizen and Immigration Service at www.uscis.gov/e-verify. The W.C. Bradley Co. is an Affirmative Action / Equal Employment Opportunity employer. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, or veteran status. We support and obey laws that prohibit discrimination where we do business. Federal law requires the W.C. Bradley Co. to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. If you are interested in applying for employment with the W.C. Bradley Co. and require special assistance or accommodation to complete any part of the application and pre-employment process, please contact our Human Resources Office

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Responsibilities

Customer Care Experts troubleshoot and resolve customer issues to ensure a world-class experience. They are responsible for processing orders, educating customers on products, and maintaining professional communication across various channels.