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Customer Care - Identity Management Officer at Heathrow Business Support Centre Glasgow
London, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Identity Management, Stakeholder Queries, Phone Communication, Email Communication, CRM Software, ID Pass Scheme, Access Control, Contract Validation, Eligibility Verification, Fraud Identification, Proactive Approach, Working Under Pressure

Industry

Airlines and Aviation

Description
Answering stakeholder queries received by Phone/Email/CRM software in reference to all matters relating to the ID Pass scheme membership at Heathrow. These queries are usually sent in from Authorised Signatories/Nominated officers of companies either already on the ID Pass scheme or looking to be part of it. These stakeholders are often senior managers in their respective organisation hence it is critical to ensure the standard of ID Centre responses needing to be of a high quality and consistent.  Liaising with stakeholders in reference to queries around ID Pass scheme Onboarding/ Access control/ Contract validation and extensions includes verifying the eligibility of corporate entities to join the ID Pass scheme in line with the requirements set out by ID Centre and identifying fraudulent attempts to provide contracts to extend/join the ID pass scheme at Heathrow Please view the full job description below: HAL_F_Customer Care Identity Management Officer (CC-IMO).docx [https://heathrowportal.sharepoint.com/:w:/r/teams/ODandDev/_layouts/15/Doc.aspx?sourcedoc=%7B84FB051C-44BA-474D-B3D6-5541A9136133%7D&file=HAL_F_Customer%20Care%20Identity%20Management%20Officer%20%28CC-IMO%29.docx&action=default&mobileredirect=true]

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Responsibilities
The main duty involves responding to stakeholder inquiries via phone, email, and CRM regarding the ID Pass scheme membership at Heathrow, ensuring high-quality and consistent responses for senior managers. This includes liaising on onboarding, access control, contract validation, and identifying fraudulent attempts related to the scheme.