Customer Care & Inside Sales Representative (Green Bay, WI) at Nsight, Cellcom, GLAS, Nsight Telservices, Nsight Tower

Green Bay, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

0.0

Posted On

26 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication, Problem-Solving, Teamwork, Time Management, Attention to Detail, Analytical Skills, Data Entry, Billing, Microsoft Office, Interpersonal Skills

Industry

Telecommunications

Description

Job Summary: The Customer Care and Inside Sales Representative involves delivering exceptional customer service by handling inquiries, managing connect/disconnect processes, and engaging in proactive customer service activities. Responsibilities include acquiring new business, retaining current customers, responding to inquiries, managing accounts, processing payments, and promoting Nsight Telservices and Cellcom brands. The position requires high school education (associate degree preferred), customer contact experience, and skills in communication, problem-solving, teamwork, and time management. Responsibilities & Duties: - Respond to customer inquiries regarding billing, equipment, features, and customer service, and complete necessary follow-up activities. - Manage and sell to an assigned base of customers, including regular contact to present offers and build loyalty. - Handle requests to deactivate service, recommending solutions and incentives to retain customers. - Make outbound calls for various initiatives, such as plan change recommendations, renewals, and informing customers of changes. - Perform administration and data entry into the billing system and follow-up calls to verify orders and services are completed accurately. - Other duties as assigned Requirements: - High school education required; associate degree preferred. - 1-2 years of customer contact experience, with prior sales experience preferred. - Proficient in verbal and written communication, interpersonal skills, problem-solving, and decision-making. - Strong teamwork, attention to detail, and analytical skills, along with proficiency in Windows, Excel, OneNote, Word, and Microsoft Office. - Ability to manage time effectively, handle multiple tasks at a fast pace, and build customer relationships. Individuals with strong customer service and sales experience, excellent communication and problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment should apply for this role. To view our competitive benefits, click here! Joining Nsight: Our family of companies provides complete telecommunications services, including wireless and fiber-based services to residential and business customers, along with tower erection and maintenance services in Wisconsin and Michigan’s Upper Peninsula. Our commitment to customer service, local philanthropic efforts and green initiatives makes us an employer of choice in the state of Wisconsin. We like to hire people looking to grow with an organization and those who are excited about the ever-changing telecommunications industry. Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.

Responsibilities

The role involves delivering exceptional customer service by handling inquiries and managing customer accounts. Responsibilities include acquiring new business, retaining current customers, and processing payments.