OVERVIEW

We are seeking a dedicated and enthusiastic Customer Care Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. The ideal candidate will possess strong analytical skills and the ability to upsell products and services when appropriate.

EXPERIENCE

• Previous experience in a customer service role is preferred, demonstrating strong communication skills in both English and Spanish.
• Bilingual or multilingual candidates are highly desirable, as this will enhance our ability to serve a diverse customer base.
• Proven experience in data entry with a focus on accuracy and efficiency.
• Strong analytical skills that enable you to understand customer needs and provide effective solutions.
• A friendly disposition with the ability to remain calm under pressure while handling multiple tasks. If you are passionate about delivering outstanding customer service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Customer Care Specialist.
  Job Types: Full-time, Part-time
  Pay: £12.21-£12.40 per hour
  Expected hours: 10 – 20 per week

Benefits:

• Casual dress
• Company pension
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Flexitime
• Store discount
• Work from home

Work Location: Hybrid remote in London E14 0JZ
Expected start date: 01/08/202

• Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction.
• Perform data entry tasks accurately while maintaining attention to detail.
• Utilise excellent phone etiquette to create a positive experience for customers.
• Analyse customer needs and provide tailored solutions or recommendations.
• Upsell relevant products or services based on customer interactions.
• Maintain up-to-date knowledge of our products and services to assist customers effectively.
• Collaborate with team members to resolve complex issues and improve service delivery.