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Customer Care Manager at Cartrack

Kecamatan Setiabudi, Jakarta, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Customer Service, Communication, Problem-solving, Strategic Planning, Issue Resolution, Performance Reporting, Customer Retention, Customer Satisfaction, Training, KPI Management

Industry

Software Development

Description

We are looking for a dynamic Customer Care Manager to lead and motivate our customer service team. This role ensures exceptional customer experience, drives service excellence, and continuously improves satisfaction and retention levels. Responsibilities: Lead and motivate a customer care team to achieve service standards and KPIs. Define clear goals and implement effective customer service strategies. Oversee customer support operations, including issue resolution and escalation. Develop initiatives to improve customer satisfaction, loyalty, and retention. Provide leadership, training, and guidance to ensure team competency. Prepare regular performance and service reports for management review. Requirements: Diploma or Bachelor’s Degree in Business or related field. Minimum 5 years’ experience in customer service, preferably in a tech or service-based industry Strong leadership and communication skills. Excellent command of English. Problem-solving mindset with innovative and customer-focused approach.

Responsibilities

The Customer Care Manager will lead and motivate the service team to achieve KPIs and maintain high service standards. They are responsible for overseeing daily support operations and developing strategies to improve customer satisfaction and retention.