Customer Care Manager
at
Emirates National Oil Company Group (ENOC)
Dubai, Dubai, United Arab Emirates
-
Full Time
Start Date
Immediate
Expiry Date
19 Jan, 27
Salary
60000.0
Posted On
21 Oct, 26
Experience
8 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Consumer Services
Description
Manages client accounts effectively and efficiently and ensures the formation of solid business partnerships, through:
Understanding clients’ business operations and terminalling requirements (present and future) through on-going contact (including regular site visits)
Ensuring that client requirements are met as per agreed criteria (quality, quantity, time and cost) through the effective and efficient scheduling of terminalling activities and coordination within HJATL as well as with various government entities and third parties (may be the Client’s service providers or customers).
Managing client expectations and ensuring “damage” control in situations where service issues arise
Prepares the monthly/quarterly work schedule for the terminal, ensuring the effectiveness and efficiency of operations (through maximizing the output from each activity and ensuring proper synchronization between activities internal to HJATL and those to be performed by third parties)
Ensures proper stock management as a means of safe-guarding HJATL against “potentially” substantial financial liability. This includes:
Coordinating the product “testing/surveying” procedure with third party specialists and reviewing the conclusion report prior to granting approval for product receipt and storage in HJATL In all cases
Ensuring that a proper MSDS (Material Safety Data Sheet – provide a detailed description of the product e.g. chemical composition and properties, handling methods, etc.) library is maintained and that the said documents are distributed to the relevant parties.
Consolidating the final stock report, ensuring that the product quantity received, utilized (i.e. blended, drummed, paletized and dispatched) and product quantity remaining are accounted for.
Contributes to HJAL’s “full occupancy” target through the timely communication of upcoming storage space/tank availability
Coordinates storage services with Chemstore in situations where space availability in HJATL does not allow for fulfilling Client requirement.
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