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Customer Care Manager at Network International
Nairobi, Nairobi County, Kenya -
Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership, Team Management, Customer Service Expertise, Communication Skills, Interpersonal Skills, Problem Solving, Analytical Thinking, Flexibility, Teamwork, Attention to Detail, Multi-tasking, Organizational Skills, Presentation Skills

Industry

IT Services and IT Consulting

Description
About Us : Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data[SM1]  and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well. Our EVP : At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team About the Role: The job holder will be responsible for managing, overseeing, and leading the customer care functions and activities across Africa. This position is responsible for developing customer care processes and procedures, including service level adherence, customer retention, average handle time, monitoring and goal setting, team management, Transformation and more.
Responsibilities
The Customer Care Manager will manage and lead customer care functions across Africa, developing processes and procedures for service level adherence and customer retention. Responsibilities include team management, monitoring, goal setting, and transformation initiatives.