SUMMARY

We’re seeking a dynamic and driven Customer Care Manager to oversee the day-to-day operations of our growing Customer Care team. This role is essential in ensuring our customers receive timely, empathetic, and effective support across phone, email, and text communication channels.
As a leader, you’ll coach and develop a team of specialists committed to delivering outstanding customer experiences. You’ll be responsible for performance management, training, and team growth, while also building and refining processes that drive efficiency and elevate service quality. From resolving escalated issues with care and professionalism to identifying and addressing operational challenges, you’ll play a critical role in shaping how we support our customers—helping them save money and make a positive impact on the environment.
We’re looking for someone hands-on, solutions-oriented, and ready to roll up their sleeves. The ideal candidate thrives in fast-paced environments, remains calm under pressure, and can balance multiple priorities without sacrificing attention to detail. Strong communication skills, sound judgment, and the ability to de-escalate complex customer situations with empathy are essential.
This role is both strategic and operational. You’ll be expected to take initiative, work independently, and collaborate cross-functionally to drive improvements. You may also be asked to take on special projects or assist with reporting and project management initiatives as needed.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree or equivalent relevant work experience required
• 4–5 years of progressive experience in a call center, customer service, or collections environment preferred
• Minimum of 3 years of experience in a supervisory or team lead role required
• Bilingual in Spanish is a plus
• Experience with Salesforce is a plus
• Proficiency in Google Workspace preferred
• Proficient in Microsoft Office applications, particularly Word and Excel
• Strong written and verbal communication skills required
• Proven track record of delivering excellent customer service

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments