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Customer Care Manager at Ralliant
Raleigh, North Carolina, United States -
Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service Management, Team Leadership, Customer Satisfaction, Data Analysis, Interpersonal Skills, Communication Skills, CRM Platforms, AI Solutions, Automation Solutions, Quoting Strategy, Pricing Strategy, Market Trends, Sales Collaboration, Training Programs, Performance Metrics, Escalated Customer Issues

Industry

Description
Customer Service Management Lead, mentor, and empower a high-performing customer service team. Develop and implement customer service policies, standards, and training programs. Monitor customer satisfaction metrics and manage escalated customer issues with urgency and care. Analyze customer feedback to identify service trends and improvement opportunities. Collaborate cross-functionally with sales, procurement, and operations to ensure timely and precise pricing. Analyze market trends and competitor pricing to refine quoting strategies and improve win rates. Manage daily operations of the customer care and quoting teams, ensuring efficiency and alignment with business goals. Proven ability to lead, coach, and develop teams. Strong interpersonal and communication skills for engaging with customers and internal stakeholders. Skilled in interpreting data, performance metrics, and market insights to drive decisions. Experience with CRM platforms (e.g., Salesforce, HubSpot) and customer service tools. Experience implementing AI and automation solutions to enhance customer care and quoting effectiveness, streamline workflows, and improve response times. 5+ years in customer service or sales operations leadership roles. Experience in quoting, pricing strategy, and CRM management. Background in high-tech, services, or consulting industries is a plus.
Responsibilities
Lead and mentor a high-performing customer service team while developing and implementing customer service policies and training programs. Monitor customer satisfaction metrics and manage escalated customer issues, collaborating cross-functionally to ensure efficiency and alignment with business goals.