Symphony Group have an exciting opportunity for a Customer Care Manager to work within the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary, plus bonus.
Symphony is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets Symphony apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. We are an Equal Opportunities company and abide by the Equalities Act 2010.

TO MEET THE REQUIREMENTS OF OUR CUSTOMER CARE MANAGER YOU MUST HAVE:

• Experience of working within fast track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills
• Excellent organisational, numerical and time management skills
• Experience of managing people.
• A willingness to learn on your feet.

• Managing the resolution of reported product / installation issues.
• Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
• Attending regular review meetings with our customers.
• Ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.