Customer Care Manager, Vietnam at JBT Corporation

Ho Chi Minh City, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

06 Jul, 26

Salary

0.0

Posted On

07 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Aftermarket sales, Project management, Salesforce, Customer relationship management, Mechanical engineering, Electrical engineering, Chemical engineering, Business administration, Sales forecasting, Technical support, Commercial knowledge, Interpersonal skills, Multitasking, Strategic planning, Contract management, Communication

Industry

Machinery Manufacturing

Description

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. Position Overview: The Customer Care Manager is responsible for increasing sales volume and revenue for Aftermarket, by promoting and profitably selling parts, upgrades, services and PRoCARE agreements developing new and nurturing existing customer relationships thus growing revenue and customer base. In direct collaboration with the Business Units for key account clients including Customer Care counterparts in Europe, Americas and Asia, this position ensures customer support standards and expectations are consistent globally. PRIMARY RESPONSIBILITIES: To carry out aftermarket products, activities and develop spare parts, upgrade and service contract business. Sales target responsibility (spares, services, retrofits inbound and revenue). Owner of overview of spare parts quotes / orders and follow up. Opportunity and Pipeline Creation / management (Salesforce) and Sales Funnel. Monthly sales forecast on product line Responsible customer satisfaction Responsible for clear sales information (kick off, all written details, creating clear “picture of the customer” 6points plan, silhouette progress) Maintain customer relation (visits, calls) and installed base (administration) Yearly customer visit plan based on Operational plan and customer silhouettes Identification customer needs Handle Customer complaints and warranty (receiving and follow up) Follow up outstanding invoices Owner of the first line communication conf. calls, break down, PO, escalation Owner of regular conference call about operations follow up with support of Helpdesk/Engineering Managing new customer (silhouette ‘E’) after take over off project management through learning curve with customer care approach Managing/Maintain content customer care contract with customer in alliance with PCCM Managing connection with Technical Customer Care Support and Back Office Operation. Cooperation within Customer Care Sales SEA direction and liaison with new equipment sales team. Minimum Qualifications: Minimum Bachelor Degree in Mechanical / Electrical / Chemical Engineering preferably or Business Administration Minimum 5 years’ experience in aftermarket sales with similar industry (Food&Dairy Industry will be advantage). Good knowledge in aftermarket product sales Strong capabilities in managing / supervising aftermarket projects Strong commercial knowledge. Strong interpersonal skills, able to communicate with local and international colleagues Able to work under pressure Able to work independently as well as enjoy being part of a team Multitasking and able to work in matrix organization Able to travel and work at flexible hours as the job may require Good command of written and spoken English Familiar with computer usage, Windows, Office, Visio, and Internet Applications and Salesforce Possess own vehicle / driving license Why work at JBT Marel We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects. We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth! Commitment To Diversity Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. #LI-EZ1 Welcome to our temporary careers site. While we finalize our new website, you can explore open roles and start your career journey with JBT Marel here. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.

Responsibilities

The Customer Care Manager is responsible for driving aftermarket sales revenue by managing spare parts, upgrades, and service contracts. They will also maintain strong customer relationships, manage sales pipelines in Salesforce, and ensure consistent global support standards.