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Customer Care Officer at Cartrack
Kuala Lumpur, Kuala Lumpur, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Interpersonal skills, Tech-savvy, Computer literacy, Problem solving, Sales, Reporting, Training, Empathy, Professionalism, Teamwork

Industry

Software Development

Description
Responsibility Maintaining a positive, empathetic, and professional attitude toward customers always; Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice; Train customers on how to derive the most value from our Software-as-a-Service platform. Ensure customer satisfaction and provide professional customer support. Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop. Responding promptly to customer inquiries and communicating with customers through various channels. Providing feedback on the efficiency of the customer service process. Identify opportunities to sell additional services and or Cartrack software applications to clients. Compile daily efficiency and productivity reports. Requirements Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience Experience in customer service. Proficient in English. Tech-savvy and computer literate. Excellent communication and interpersonal skills. Hands-on and a positive attitude. Team player with a high level of energy and able to work independently.
Responsibilities
The Customer Care Officer is responsible for providing professional support, resolving customer complaints, and training clients on the company's SaaS platform. Additionally, they will identify sales opportunities and compile productivity reports to ensure high levels of customer satisfaction.