Job no: 494903
Work type: Full-time
Location: Sydney - CBD
Categories: Operational Services
Credit Corp is Australia’s largest provider of sustainable financial services to the credit impaired consumer segment. Our core business specialises in debt purchase and debt collection services and we’re committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.

ABOUT YOUR NEW ROLE:

The successful candidate will be responsible for managing a portfolio of disputes to work towards fair, practical and timely resolution of complaints made to external bodies, including the Australian Financial Complaints Authority (AFCA) and the Office of the Australian Information Commission (OAIC).

In order to be successful in this role you will have:

• Law degree or equivalent (desirable)
• Minimum 3 years’ experience dealing within dispute resolution
• Exceptional written communication skills
• Knowledge of the Debt Collection Guidelines, National Credit Code, responsible lending obligations and the Privacy Act
• An ability to critically assess each complaint and make recommendations on systems or process improvement to prevent recurrence
• Available to work permanent full-time - Monday – Friday from 8:30 am to 5:00 p