We’re delighted that you’re interested in working with us. You’d be joining us at a very exciting time.
We pride ourselves on our ambitious and forward-thinking approach to taking care of Gateshead and its people, and we passionately believe that our employees reflect that spirit in truly enabling Gateshead to thrive.
At Gateshead Council you’d be a highly valued member of a team that recognises and respects the skills that you bring to your role, encourages creativity and passionately advocates a great work / life balance. Our actions speak louder than words, and with flexitime and hybrid working available across many of our roles, as well as a full suite of outstanding employee benefits, we’re confident that it isn’t just the salary that attracts our staff.
Our construction colleagues have significant responsibility for the ongoing maintenance of one of the region’s largest property portfolios. With work spanning responsive and planned repairs, cyclical maintenance and emergency out of hours repairs, fire and building safety, disabled adaptations, asset improvement, stores, purchasing and waste, call handling and customer support, this is a high-performing team operating on the front line with a truly vital role to play in ensuring safe living and working conditions for residents and employees of Gateshead.

THE KNOWLEDGE

• An understanding of the challenges faced by some of our customers in their day to day lives and the support available to help them
• An understanding of equality and diversity within the housing environment
• An understanding of relevant housing legislation.

THE EXPERIENCE

• Dealing with difficult situations
• Effective partnership working
• Ability to work on your own initiative as well as part of a team
• Working in a customer service environment
• Resilience and strong negotiation skills
• Providing support to vulnerable people
• Good level of IT competence
• 5 GCSEs or equivalent at Grade C or above, or relevant experience

THE SKILLS

• Keen problem-solving skills
• Excellent communication skills written and verbal
• Good organisation and time management skills, with an ability to work under pressure to meet deadlines
• Non-confrontational complaint resolutionFull UK Driving License or access to mobility support

We have exciting opportunities for Customer Care Officers to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.
You will be working as a Customer Care Officer providing support to customers throughout the process of repairs and maintenance works to their home.
As a Customer Care Officer, you will develop positive working relationships with customers whilst providing communication and support before, during and after the works ensuring the highest level of customer support is provided.
You will also be responsible for investigating and responding to Repairs and Maintenance corporate complaints and member enquiries from across the borough.