How you’ll make a difference:
As a Customer Care Officer, you will provide support and guidance to customers in relation to enquiries about council tax, housing benefit, StreetCare and waste, the household support fund and homelessness support.
The One Stop Shop is a fast-paced working environment, managing a wide range of customer enquiries face to face, through email and over the phone, requiring a flexible approach and the ability to adapt quickly to changing priorities.

What you will be doing:

• As the first point of contact for customers, you will be mainly supporting them face to face, but also via telephone and email, providing specialist advice, support and guidance.
• It will be your responsibility to resolve customer queries by identifying and analysing the correct benefits and services available.
• You will maintain information systems and databases to ensure that customer details and information are accurate and up to date.
• It will be key for you to assess customer’s financial information to understand their needs and entitlements.

What we need from you:

• It is essential that you have relevant experience in a customer service or customer facing role.
• Given the elements of this role, you need to be able to build rapport and communicate effectively with customers.
• We require you to demonstrate strong initiative, as you will be required to resolve a wide range of queries.

What you need to know:

• This is a full-time permanent role, working 37 hours per week.
• This role is available to work from either our Patchway, Yate or Kingswood One Stop Shop, your preferred location can be discussed at interview.

WE’RE MAKING A DIFFERENCE, BE PART OF IT!

To view the full job description, please click this link: Customer Care Officer - Job Descriptio

• As the first point of contact for customers, you will be mainly supporting them face to face, but also via telephone and email, providing specialist advice, support and guidance.
• It will be your responsibility to resolve customer queries by identifying and analysing the correct benefits and services available.
• You will maintain information systems and databases to ensure that customer details and information are accurate and up to date.
• It will be key for you to assess customer’s financial information to understand their needs and entitlements