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Customer Care Officer at ZainCash

Baghdad, Baghdad Governorate, Iraq -

Full Time

Start Date

Immediate

Expiry Date

03 Oct, 26

Salary

0.0

Posted On

05 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Issue Escalation, Record Keeping, KPI Management, SLA Adherence, Kurdish Fluency, Arabic Fluency, English Proficiency

Industry

Financial Services

Description

About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq. Responsibilities: Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels. Escalate unresolved or complex issues to the relevant department and follow up until closure. Maintain detailed and accurate records of customer interactions, transactions and complaints. Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs. Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction. Education: Bachelor’s degree in Business Administration or relative field. Languages: Fluency in Kurdish and Arabic is mandatory; basic knowledge of English is required. Availability: Ability to work on a shift rotation. Experience: Minimum of 1 year experience in customer service or a related field

Responsibilities

Handle customer inquiries across multiple communication channels and escalate complex issues to relevant departments. Maintain accurate records of interactions and ensure adherence to quality standards and operational KPIs.