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Customer Care & Operations Executive at Swedish Trade Development Inc

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 27

Salary

7000.0

Posted On

07 Oct, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Consumer Services

Description

Key ResponsibilitiesHandle customer inquiries, orders, quotations, order confirmations, and follow-ups.
Coordinate customer orders from receipt through delivery and invoicing.
Maintain regular communication with customers regarding order status, availability, delivery schedules, and documentation.
Support the sales team with quotations, customer information, order processing, and commercial follow-up.
Coordinate with warehouses, transport companies, freight forwarders, suppliers, and other service providers.
Arrange and follow up on local and international shipments, including import and export documentation.
Prepare and review delivery notes, invoices, packing lists, certificates, and other commercial documents.
Monitor stock availability and incoming material together with the sales and warehouse teams.
Follow up outstanding deliveries and proactively communicate delays or issues to customers.
Assist with purchasing and supplier coordination when required.
Maintain accurate customer, order, pricing, and shipment information in company systems.
Coordinate invoicing and support follow-up of customer payments and outstanding receivables.
Support management with operational reports, sales information, and administrative tasks.
Continuously look for ways to improve customer service and internal processes.

Qualifications & ExperienceBachelor’s degree or relevant diploma in Business Administration, Supply Chain, Logistics, Commerce, or a related field.
Previous experience in customer service, sales coordination, order management, logistics, trading, or operations.
Experience from the welding electrodes, steel, engineering, manufacturing, or trading sector is an advantage.
Good understanding of UAE logistics, deliveries, import/export processes, and commercial documentation is preferred.
Strong working knowledge of Microsoft Office, particularly Excel and Outlook.
Experience with CRM, accounting, or order management systems is an advantage.
Excellent written and spoken English.

Responsibilities