JOB SUMMARY:

We are seeking a highly organized and proactive Customer Care and Operations Manager to lead customer satisfaction initiatives, supervise front-end operations, and manage key administrative responsibilities across HR, payroll, inventory, and accounting. This role is central to ensuring both exceptional customer experiences and efficient internal processes within the dealership.
As the dealership’s go-to person for any assistance, this position requires a natural problem solver and an independent self-starter who takes initiative and ensures all tasks are completed accurately and on time. Success in this role depends on your ability to anticipate needs, manage priorities, and drive results with minimal supervision.
We are seeking a dedicated individual who is ready to grow with the dealership and take ownership of this multifaceted role for the long term. The ideal candidate will be committed to handling a wide range of responsibilities with professionalism, reliability, and a proactive attitude.

Schedule / Start Date: Flexible / To Be Determined

• This is a full-time position, generally Monday to Friday. However, occasional overtime hours may be required during busy periods of the month to ensure all tasks are completed efficiently. Open availability is required to meet the demands of this role.
• We are looking for the right candidate and are committed to providing thorough training for the role. The start date will be arranged based on mutual availability to ensure a smooth onboarding process.
• The hourly rate for this positions starts at $25.00.

CUSTOMER EXPERIENCE & AFTERSALES COORDINATION

• Conduct post-sale customer follow-ups to ensure satisfaction and foster long-term relationships.
• Manage customer satisfaction surveys to meet monthly targets; track completion and compile results. Address and resolve customer concerns professionally and promptly.
• Maintain shared spreadsheets for tracking new vehicle sales, customer follow-ups, and due bills.
• Ensure sales team compliance with required training programs and maintain training records.
• Review daily new and used deals for aftersale promises; organize, track, and book required services. The dealership sells between 200-300 vehicles per month, and every vehicle will have a due bill that needs to be reviewed and saved. While not every deal requires booking an appointment, it is our responsibility to review each due bill thoroughly.
• Coordinate with service, parts, and sublet vendors; schedule appointments and order necessary parts. Arrange and manage loaner vehicles while maintaining clear communication with customers.

QUALIFICATIONS:

• Experience working in a dealership is required.
• Proven experience in operations, customer service, or administrative management.
• Highly proficient in computer operations, including Google Drive, PBS, and spreadsheet management.
• Strong leadership, multitasking, and communication skills.
• Highly organized with exceptional attention to detail.
• Proficient in dealership software systems (e.g., PBS, DealerConnect, PayWorks, UAttend) is a plus.
• Ability to handle sensitive HR and payroll data with discretion.
• Problem-solving mindset with the ability to thrive in a dynamic work environment.

WHILE WE THANK ALL APPLICANTS FOR APPLYING TO THIS POSITION, ONLY CANDIDATES WITH RELEVANT EXPERIENCE WILL BE CONTACTED FOR AN INTERVIEW.

Job Types: Full-time, Permanent
Pay: From $25.00 per hour
Expected hours: 40 per week

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Application question(s):

• Do you have any availability restrictions?
• Are you flexible for training dates? These training dates need to be in accordance with the current employees availability.

Experience:

• Dealership: 2 years (required)
• Supervisor/Management: 1 year (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In perso

The following is a summary of the required duties. This position may involve additional responsibilities as needed to ensure the smooth operation of the dealership.