Customer Care at Optalis

Fountain Valley, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

25.0

Posted On

11 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Consulting, Troubleshooting, Precision Documentation, Active Listening, Professional Communication, Diagnostic Lead, Customer Support, Technical Data Analysis

Industry

Description

Customer Care Specialist (Onsite / Hybrid-Fridays) - Fountain Valley, CA JOB DETAILS: * PAY RATE: $20.00-$25.00 / hr., based on experience * TYPE: Permanent + Benefits * SHIFT: Monday - Friday, 8:00 AM - 5:00 PM ( Monday - Thursday onsite; Fridays remote) +4-6 hrs one Saturday/month * REPORTS TO: Customer Care Manager Become an Expert in Sustainable Innovation At Noritz America, we don’t just answer calls; we solve problems that impact daily life. For over 60 years, Noritz has led the industry in high-efficiency, eco-friendly tankless water heating. We are looking for a disciplined, career-minded professional to join our Fountain Valley team as the primary point of support for our residential customers and partners. Why Join Noritz? Work-Life Balance: Monday–Thursday onsite in our cheerful, modern office; Fridays are Remote. Unrivaled Stability: Permanent role with a 100% 401k match (up to 6%) and comprehensive PPO Medical, Dental, and Vision. Invested Growth: We provide deep technical training, turning you into a subject matter expert in green energy technology. Culture of Accountability: We value self-aware, assertive professionals who take pride in "owning" a solution from start to finish. Your Impact Technical Consulting: Act as a diagnostic lead, guiding callers through a structured workflow to troubleshoot and resolve equipment issues. Precision Documentation: Maintain meticulous records of error codes, parts, and service schedules, ensuring a seamless experience for the customer and the next technician. Advocacy: Use your judgment to escalate complex cases, ensuring every homeowner receives the "industry-leading" support Noritz is known for. Urgency & Empathy: Turn high-pressure situations into positive outcomes through active listening and professional communication. Who You Are A Proven Professional: You have a consistent work history that demonstrates longevity and dedication to your previous teams. Technically Minded: You are comfortable reading manuals and applying technical data in real-time while maintaining a helpful, calm conversation. Accountable: You thrive in fast-paced environments and take personal responsibility for the accuracy of your work. Local & Flexible: You are ready to work onsite in Fountain Valley and participate in a short 4-hour "on-call" Saturday rotation once per month. Ready to elevate your career? If you are a high-performing communicator looking for a stable company that rewards your work ethic, we want to hear from you. Noritz America is an equal opportunity employer. Standard background and drug screening required.

Responsibilities

Act as a diagnostic lead to troubleshoot and resolve equipment issues for residential customers and partners. Maintain meticulous records of error codes and service schedules while escalating complex cases to ensure high-quality support.