An exciting opportunity has arisen to join a Bicester-based company as a Customer Care Order Processor. If you enjoy being part of a large team working towards a common goal this could be the role for you.
This permanent role is a wonderful opportunity to work for a professional and innovative global company who are a leader in their field of expertise.
As a Customer Care Order Processor, your duties will include:
· Input customer orders into the ordering system, ensuring all information is up to date
· Receiving and sorting inbound customer orders ready for processing
· Preparing and shipping outbound mail
· Manage and respond to queries
· Monitor orders and liaising with logistical personnel to ensure delivery times
· Process orders in compliance with Corporate Work Instructions
· Validate customer orders and communicate directly with customers when required
· Scan file customer paperwork
· Cut & Scan impressions for custom device orders
· Create and manage order queries in CRM Salesforce
· Capture customer interactions in CRM Salesforce, including customer complaints in compliance with regulatory requirements
· Process orders to meet department quality and productivity targets
· Develop good rapport with customers
To be considered for the Customer Care Order Processor role you will have previous data entry experience ideally from within a similar role, have excellent attention to detail, and fabulous concentration. You must possess the ability to prioritise and juggle workloads, with a drive to meet and surpass goals. You must be logical in your approach to work with excellent communication skills and confidence to liaise with colleagues globally. As this is primarily a data entry role you must be comfortable sitting at a computer and entering data repeatedly.
As the Customer Care Order Processor, you will be part of a large and growing team, who look after and support each other daily. With on-the-job training. Hours of work are Monday to Friday 9 am until 5 pm and 25 days plus your Birthday and bank holidays, this role is offering £27,500 per annum.
This role will not be around for long, please apply today.
K2 Recruitment is acting as an Employment Agency in relation to this vacancy.
Job Type: Full-time
Pay: £27,500.00 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Do you live a commutable distance to Bicester?
• Do you have previous Customer Service experience?
• Are you computer literate?

Location:

• Bicester (preferred)

Work Location: In person
Reference ID: 7899

Please refer the Job description for details