Customer Care Partner Team at Epredia

Breda, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

0.0

Posted On

01 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Effective Communicator, Customer Centric, Logistics, Export Requirements, Independent Worker, Collaboration, Problem Solving, Order Processing, Relationship Management, Report Maintenance, Marketing Support, Sales Support, B2B Experience, ERP Experience, Fluency in English

Industry

Biotechnology Research

Description

Be a part of a global team where what we do matters! At Epredia, we recognize that our talented employees are vital to our success. Our team is dedicated, our work is rewarding – both personally and professionally – because what we do matters. We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation. People – We win as a team. Customer – We deliver customer-centric solutions. Continuous Learning – We learn and always aim to be better. Innovation – We innovate every day. Results – Results matter for all of us. Customer Care Specialist Partner Team Our team The EMEA customer service team is a diverse team of all ages and nationalities making English our daily business language. We enjoy spending time together on our office day (Tuesday) and continue supporting each other through the week to provide the best care for our distribution partners. The Role In this position you will be expected to take and make calls as well as communicate with customers via email. A few of the tasks you would be expected to perform are to: Ensure all orders from our distributors are accurately and promptly processed, advising them when orders have been received, actioned, and notified of their estimated delivery dates. Analyse and resolve the distributors' concerns using the established procedures. Assist in the preparation of the necessary paperwork for shipments such as bank warranties and pro forma invoices. Develop and maintain excellent relationships and support all internal and external contacts. Supply any necessary management information and reports, maintaining reports and monitoring accuracy. Assist Marketing and Sales teams in follow-up on marketing campaigns and quotes. Who are you? We are looking for an effective communicator who naturally enjoys collaborating on multiple levels. Someone who makes the customer their highest priority and has a good feeling for logistics and export requirements. Our ideal candidate is also a motivated independent worker enjoys a hybrid environment. Essential skills: Fully fluent in English Preferred experience: Experience with an ERP (preferably SAP) Previous customer care experience in a B2B environment TO ALL RECRUITMENT AGENCIES: Epredia does not accept unsolicited third-party resumes. Building an Inclusive Culture: We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information or any other protected classes which may exist under applicable federal, state or local law. At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.

Responsibilities

The role involves processing orders from distributors, resolving concerns, and assisting with shipment paperwork. Additionally, the position requires maintaining relationships with internal and external contacts and supporting marketing and sales teams.