Customer Care Performance Enablement, Student at OLG

Sault Ste. Marie, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jun, 26

Salary

28.5

Posted On

08 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Mapping, Process Re-engineering, Requirements Gathering, Process Documenting, Safer Gambling, SOP Identification, Project Tracking, Visual Process Assets, Flowcharts, Diagrams, PowerPoint Summaries, Visio, Miro, Lucidchart

Industry

Entertainment Providers

Description

Job Description: Location: Sault Ste. Marie Duration: Summer (May – August 2026) Type: Student Full time Range: $18.50 - $28.50 We are ready to take this game to the next level and need someone passionate to support our Customer Care Performance Enablement team, which drives operational excellence through training, process improvement, and analytics. YOUR ROLE IN THE GAME Reporting to the Manager Quality & Customer Experience, you will be empowered to: Map current‑state processes and create proposed future‑state maps using Visio, Miro, or Lucidchart. Support process re-engineering activities by gathering requirements, identifying gaps, and collaborating with SMEs. Process documenting, modernizing, and improving core operational processes with a focus on Safer Gambling (SG) processes. Identify changes to SOPs, process documents, job aids, and visual workflow guides. Assist with tasks such as tracking progress, preparing artifacts, and organizing project materials. Develop visual process assets (flowcharts, diagrams, PPT summaries) to support enablement and leadership presentations. WHAT YOU BRING TO THE GAME Education & Experience: Currently enrolled in Business Administration, Business Process Management, Industrial Engineering, Operations Management, Technical Writing, Communications, Digital Media, Human Resources (Learning & Development), or related programs with a focus on process design or improvement Relevant Skills: Accelerates process mapping and standardization efforts, improves accuracy and consistency of operational documentation, and increases capacity to deliver micro-focused improvement initiatives and enhancements. BENEFITS OF JOINING THE WINNING TEAM Growth Focus: Become your best self with access to new opportunities and personalized support programs. Comprehensive Learning: 24/7 access to robust online learning programs. Equity, diversity, and inclusion: Core to OLG’s culture, empowering employees to bring their authentic selves and make a meaningful impact across Ontario. To learn more about our organization and other opportunities visit our career site. Application Instructions: If you are in a registered co-op program, please apply through this job posting by the deadline AND notify your Co-op Program Office, as required. If you are not in a registered co-op program or we have not posted at your school, please apply through this job posting by the deadline. Application Deadline: March 15, 2026. Please Note: Unless otherwise specified, all positions are required to work fully onsite. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at careers@olg.ca if you require accommodation at any time throughout the hire process. We welcome applicants from all backgrounds and experiences. If you bring relevant skills and a willingness to learn, we encourage you to apply—even if you don’t meet every listed qualification. We sincerely appreciate your interest; while we are unable to contact everyone, those selected for the next steps will be notified. We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted. Personal information is collected by the Ontario Lottery & Gaming Corporation (OLG) and/or its third party service provider(s) under the authority of the Ontario Lottery and Gaming Corporation Act, 1999, SO 1999, c 12, Sch L and the Employment Standards Act, 2000, S.O. 2000, c. 41 (as amended) and will be used for the purpose of determining qualifications for employment with OLG and for recruitment modernization initiatives. The information will be managed in accordance with all applicable laws, OLG’s Protection of Privacy Policy (the Policy) and related policies and procedures. For any questions about this collection, please contact careers@olg.ca, 800-70 Foster Drive, Sault Ste. Marie, ON, P6A 6V2. It's an exciting time to be here! When you join OLG you will work with some of the most creative minds in the industry and with people who want to share their ideas and ask for yours. As you build your career, you'll help build communities across Ontario and deliver world-class entertainment. OLG is committed to delivering gaming entertainment that maximizes economic benefits for the people of Ontario in an efficient and socially responsible manner. We deliver on this commitment through the strength of our prime asset – our people. Since 1975, OLG has provided approximately $55 billion to the people and Province of Ontario to support key government priorities like health care; the treatment and prevention of problem gambling; and support for amateur athletes. Each year, proceeds from OLG’s operations also support host communities, Ontario First Nations, lottery retailers and local charities across the province

Responsibilities

The role involves mapping current and future-state processes using tools like Visio, Miro, or Lucidchart, and supporting process re-engineering by gathering requirements and identifying gaps. Responsibilities also include documenting and modernizing core operational processes, particularly those related to Safer Gambling.